Return, Refund & Shipping Policy

At FATÉ, we take pride in the quality of our leather goods. Please read our return, refund & Shipping policy carefully before making a purchase.

Returns

We accept returns within 7 days of delivery. Items must be unused, in their original condition, and in original packaging. To initiate a return, please contact us at hello@fateleather.com or WhatsApp us at +92 312 8553995.

Non-Returnable Items

Customised or personalised items cannot be returned unless they arrive damaged or defective.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5–7 business days to your original payment method.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the damage at hello@fateleather.com.

Contact Us

For any queries regarding returns or refunds, reach out to us:
Email: hello@fateleather.com
WhatsApp: +92 312 8553995

Shipping

At FATÉ, we process and dispatch retail orders on Fridays and Saturdays. Orders placed outside of these days will be queued for the next available dispatch day.

Processing Time

Please allow 1–2 business days for order processing before dispatch. You may request a shipping confirmation with tracking details once your order has been dispatched.

Delivery Timeframes

Delivery typically takes 1–2 business days from dispatch. As delivery is handled by our courier partners, times may vary. We actively track all shipments and encourage our customers to do the same. Estimated delivery windows will be communicated at the time of dispatch.